Frequently Asked Questions
Frequently Asked Questions
Welcome to Mary & Averee’s Garden & Home! Below you’ll find answers to our most frequently asked questions about ordering, shipping, local delivery, products, refunds, and more.
ORDERING
How do I place an order?
Orders can be placed directly through the Mary & Averee’s Garden & Home website. Once your order is successfully submitted, you will receive an order confirmation using the contact information provided during checkout.
Can I change my order after it has been placed?
Please contact us as soon as possible if you need to request a change. Once an order has entered preparation, packaging, or shipping, we may not be able to make changes.
Can I cancel my order?
Cancellation requests should be submitted as soon as possible but before items are shipped. Orders that have already been prepared, packaged, shipped, or sent out for local delivery may not be eligible for cancellation.
SHIPPING
What days do you ship orders?
Shipping is processed Monday through Thursday only.
We intentionally limit shipping to these days to help prevent food products from sitting unnecessarily in carrier facilities over the weekend.
Orders placed later in the week may be held until the following shipping week.
Do you ship on Fridays, Saturdays, or Sundays?
No. Mary & Averee’s Garden & Home currently ships customer orders Monday through Thursday only.
When will I receive tracking information?
When tracking is available, customers will receive shipping information after their order has been prepared and processed for shipment.
Please allow time for the carrier to scan the package and update its tracking system.
Are shipping transit times guaranteed?
No. Estimated delivery dates provided by shipping carriers are estimates and may be affected by weather, holidays, carrier delays, or other circumstances outside the control of Mary & Averee’s Garden & Home.
LOCAL DELIVERY
Do you offer local delivery?
Yes! Local delivery is available to eligible customers located within 20 miles of ZIP Code 30034.
Additional ZIP Codes and delivery areas may be added at a later date as Mary & Averee’s Garden & Home grows.
What days are Local Deliveries available?
Local deliveries are currently available:
Monday through Thursday and Saturdays.
Delivery availability and time windows may vary depending on order volume, holidays, weather, and other operational considerations.
How do I know if I qualify for local delivery?
Your delivery address must fall within the current 20-mile delivery radius of ZIP Code 30034.
If local delivery is available for your address, the applicable delivery option may be presented during checkout.
Will you expand the local delivery area?
Yes. We plan to add additional ZIP Codes and delivery areas in the future.
As Mary & Averee’s Garden & Home grows, we will announce newly eligible delivery areas through our website, email communications, and social media.
Do I need to be home for my local delivery?
Customers are responsible for providing a safe and accessible delivery location and accurate delivery instructions.
Because many of our products are food items, we strongly recommend retrieving your order as soon as possible after delivery.
Mary & Averee’s Garden & Home is not responsible for product deterioration, theft, weather exposure, insects, animals, or other damage occurring after a successfully completed delivery.
PRODUCTS
What does Mary & Averee’s Garden & Home sell?
Our product selection includes garden-inspired pantry and kitchen products such as jams, pickles, cowboy jalapeños, wing sauces, dressings, seasonings, and other seasonal offerings. We pride ourselves for gardening most of these products and selling their by-product to you. From our Garden, to Your Home, we truly mean that!
Product availability may change throughout the year.
Are your products homemade or small-batch?
Our brand focuses on carefully prepared, small-batch, garden-inspired products made with an emphasis on flavor, quality, and the connection between the garden and the kitchen table.
Will every product always be available?
No. Certain products, flavors, produce, and seasonal items may have limited availability.
Some products may sell out and return when ingredients, produce, or production capacity become available.
Do you release seasonal products?
Yes! Mary & Averee’s Garden & Home offers seasonal products and special releases throughout the year. Customers should follow our social media channels and email announcements for upcoming releases.
REFUNDS & RETURNS
What is your refund policy?
Refund, Return & Payment Dispute Policy
Mary & Averee’s Garden & Home
Effective Date: September 23, 2026
At Mary & Averee’s Garden & Home, we take pride in the quality, care, and attention that go into every product we prepare and package. Because many of our products are food, pantry, and consumable goods, we maintain strict return and refund standards to protect product safety, quality, and our customers.
Refund Eligibility
Refunds will only be considered for products that are unopened, unused, and in their original condition with the original seal and packaging intact.
Once a product has been opened, unsealed, used, consumed, sampled, altered, partially consumed, or otherwise removed from its original condition, it is not eligible for return or refund, except where otherwise required by applicable law.
Proof of purchase may be required before any refund or return is approved.
Approved refunds will generally be issued to the original method of payment. Original shipping, delivery, and service fees are non-refundable unless required by law or the refund results from an error made by Mary & Averee’s Garden & Home.
Damaged, Incorrect, or Missing Orders
If your order arrives damaged, contains an incorrect item, or is missing an item, please contact Mary & Averee’s Garden & Home promptly after delivery.
We may request photographs of the product, packaging, shipping container, delivery location, or other reasonable documentation necessary to investigate the issue.
Please do not discard damaged products or packaging until your claim has been reviewed.
Food Safety & Product Quality
Due to food-safety considerations, Mary & Averee’s Garden & Home cannot accept opened food products for resale or return.
If you believe a product has a legitimate quality or safety issue, please contact us directly. Product-quality and food-safety concerns will be reviewed individually and handled in accordance with applicable laws and our internal quality-control procedures.
Chargebacks, Payment Disputes & Fraudulent Claims
Mary & Averee’s Garden & Home takes payment fraud, chargeback abuse, and intentionally false claims seriously.
Customers are encouraged to contact us directly regarding legitimate order concerns before initiating a payment dispute so that we have an opportunity to investigate and resolve the matter.
When a chargeback, payment dispute, or fraud claim is filed through a bank, credit card issuer, Shop Pay, Shopify, payment processor, or other merchant/payment service, Mary & Averee’s Garden & Home reserves the right to provide all relevant transaction records and evidence in response to the claim. This may include order confirmations, invoices, customer communications, shipping and tracking information, delivery confirmation, photographs, IP/device or transaction information made available to us by our payment providers, and other records relating to the transaction.
Knowingly providing false information to obtain merchandise, services, refunds, credits, or chargeback proceeds may constitute fraud or other unlawful conduct depending upon the circumstances and applicable law.
False Claims & Legal Action
Mary & Averee’s Garden & Home reserves the right to challenge disputes that we reasonably believe are fraudulent, materially false, misleading, or inconsistent with documented transaction records.
Where appropriate, we may submit evidence to the customer's financial institution, credit card company, Shopify, Shop Pay, our payment processor, or any other applicable merchant or dispute-resolution platform.
When permitted by applicable law, Mary & Averee’s Garden & Home also reserves the right to pursue recovery through Magistrate Court/Small Claims Court or another court of competent jurisdiction for amounts lawfully owed to the business as a result of fraud, misrepresentation, unpaid merchandise, improper chargebacks, or other actionable conduct.
Where legally recoverable, Mary & Averee’s Garden & Home may also seek applicable court costs, filing fees, service fees, collection costs, attorney's fees, and other damages or remedies authorized by law.
Nothing in this policy is intended to prevent a customer from exercising a legitimate right to dispute an unauthorized or incorrect transaction or any other consumer right provided by applicable law.
Evidence & Transaction Records
By purchasing from Mary & Averee’s Garden & Home, customers acknowledge that we may maintain reasonable business records relating to orders, payments, fulfillment, shipment, delivery, refunds, customer communications, and disputes for legitimate business, accounting, fraud-prevention, and legal purposes.
These records may be provided to payment processors, financial institutions, insurers, legal representatives, courts, law enforcement, or other appropriate parties when reasonably necessary and permitted by law.
Abuse of Refund or Dispute Process
Mary & Averee’s Garden & Home reserves the right, to the extent permitted by law, to decline future transactions or require alternative payment arrangements for customers with documented patterns of fraudulent transactions, abusive refund activity, or materially false payment disputes.
Our Commitment
We believe legitimate customer concerns deserve prompt and professional attention. We also believe our small business deserves protection from fraudulent transactions and misuse of the refund and chargeback process.
We will make reasonable efforts to resolve legitimate concerns fairly while maintaining documentation necessary to protect Mary & Averee’s Garden & Home, our customers, and our business.
By completing a purchase from Mary & Averee’s Garden & Home, you acknowledge that you have had an opportunity to review this Refund, Return & Payment Dispute Policy.
Mary & Averee’s Garden & Home
From our Garden. To your Kitchen Table. Elevate your home. Transform your taste.