Refund, Return & Payment Dispute Policy

Mary & Averee’s Garden & Home
Effective Date: September 23, 2026

At Mary & Averee’s Garden & Home, we take pride in the quality, care, and attention that go into every product we prepare and package. Because many of our products are food, pantry, and consumable goods, we maintain strict return and refund standards to protect product safety, quality, and our customers.

Refund Eligibility

Refunds will only be considered for products that are unopened, unused, and in their original condition with the original seal and packaging intact.

Once a product has been opened, unsealed, used, consumed, sampled, altered, partially consumed, or otherwise removed from its original condition, it is not eligible for return or refund, except where otherwise required by applicable law.

Proof of purchase may be required before any refund or return is approved.

Approved refunds will generally be issued to the original method of payment. Original shipping, delivery, and service fees are non-refundable unless required by law or the refund results from an error made by Mary & Averee’s Garden & Home.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, contains an incorrect item, or is missing an item, please contact Mary & Averee’s Garden & Home promptly after delivery.

We may request photographs of the product, packaging, shipping container, delivery location, or other reasonable documentation necessary to investigate the issue.

Please do not discard damaged products or packaging until your claim has been reviewed.

Food Safety & Product Quality

Due to food-safety considerations, Mary & Averee’s Garden & Home cannot accept opened food products for resale or return.

If you believe a product has a legitimate quality or safety issue, please contact us directly. Product-quality and food-safety concerns will be reviewed individually and handled in accordance with applicable laws and our internal quality-control procedures.

Chargebacks, Payment Disputes & Fraudulent Claims

Mary & Averee’s Garden & Home takes payment fraud, chargeback abuse, and intentionally false claims seriously.

Customers are encouraged to contact us directly regarding legitimate order concerns before initiating a payment dispute so that we have an opportunity to investigate and resolve the matter.

When a chargeback, payment dispute, or fraud claim is filed through a bank, credit card issuer, Shop Pay, Shopify, payment processor, or other merchant/payment service, Mary & Averee’s Garden & Home reserves the right to provide all relevant transaction records and evidence in response to the claim. This may include order confirmations, invoices, customer communications, shipping and tracking information, delivery confirmation, photographs, IP/device or transaction information made available to us by our payment providers, and other records relating to the transaction.

Knowingly providing false information to obtain merchandise, services, refunds, credits, or chargeback proceeds may constitute fraud or other unlawful conduct depending upon the circumstances and applicable law.

False Claims & Legal Action

Mary & Averee’s Garden & Home reserves the right to challenge disputes that we reasonably believe are fraudulent, materially false, misleading, or inconsistent with documented transaction records.

Where appropriate, we may submit evidence to the customer's financial institution, credit card company, Shopify, Shop Pay, our payment processor, or any other applicable merchant or dispute-resolution platform.

When permitted by applicable law, Mary & Averee’s Garden & Home also reserves the right to pursue recovery through Magistrate Court/Small Claims Court or another court of competent jurisdiction for amounts lawfully owed to the business as a result of fraud, misrepresentation, unpaid merchandise, improper chargebacks, or other actionable conduct.

Where legally recoverable, Mary & Averee’s Garden & Home may also seek applicable court costs, filing fees, service fees, collection costs, attorney's fees, and other damages or remedies authorized by law.

Nothing in this policy is intended to prevent a customer from exercising a legitimate right to dispute an unauthorized or incorrect transaction or any other consumer right provided by applicable law.

Evidence & Transaction Records

By purchasing from Mary & Averee’s Garden & Home, customers acknowledge that we may maintain reasonable business records relating to orders, payments, fulfillment, shipment, delivery, refunds, customer communications, and disputes for legitimate business, accounting, fraud-prevention, and legal purposes.

These records may be provided to payment processors, financial institutions, insurers, legal representatives, courts, law enforcement, or other appropriate parties when reasonably necessary and permitted by law.

Abuse of Refund or Dispute Process

Mary & Averee’s Garden & Home reserves the right, to the extent permitted by law, to decline future transactions or require alternative payment arrangements for customers with documented patterns of fraudulent transactions, abusive refund activity, or materially false payment disputes.

Our Commitment

We believe legitimate customer concerns deserve prompt and professional attention. We also believe our small business deserves protection from fraudulent transactions and misuse of the refund and chargeback process.

We will make reasonable efforts to resolve legitimate concerns fairly while maintaining documentation necessary to protect Mary & Averee’s Garden & Home, our customers, and our business.

By completing a purchase from Mary & Averee’s Garden & Home, you acknowledge that you have had an opportunity to review this Refund, Return & Payment Dispute Policy.

Mary & Averee’s Garden & Home
From our Garden. To your Kitchen Table. Elevate your home. Transform your taste.